html {
  font-size: 100%;
  overflow-y: scroll;
  -webkit-text-size-adjust: 100%;
  -ms-text-size-adjust: 100%;
}
body {
  margin: 0;
  font-size: 14px;
  line-height: 1.231;
  padding: 0;
}
body,
input,
select,
textarea {
  font-family: "Helvetica Neue", sans-serif;
  color: #000;
}
b,
strong {
  font-weight: bold;
}
blockquote {
  margin: 1em 40px;
}
hr {
  display: block;
  height: 1px;
  border: 0;
  border-top: 1px solid #ccc;
  margin: 1em 0;
  padding: 0;
}
small {
  font-size: 85%;
}
ul,
ol {
  margin: 1em 0;
  padding: 0 0 0 30px;
}
img {
  border: 0;
  vertical-align: middle;
}
form {
  margin: 0;
}
fieldset {
  border: 0;
  margin: 0;
  padding: 0;
}
label {
  cursor: pointer;
}
input,
select,
textarea {
  font-size: 100%;
  margin: 0;
  vertical-align: baseline;
  *vertical-align: middle;
}
input {
  line-height: normal;
  *overflow: visible;
}
table input {
  *overflow: auto;
}
input[type="button"],
input[type="reset"],
input[type="submit"] {
  cursor: pointer;
  -webkit-appearance: button;
}
input[type="checkbox"],
input[type="radio"] {
  box-sizing: border-box;
}

textarea {
  overflow: auto;
  vertical-align: top;
  resize: vertical;
}
table {
  border-collapse: collapse;
  border-spacing: 0;
}
th,
td {
  vertical-align: top;
}
th {
  text-align: left;
  font-weight: normal;
}
h1,
h2,
h3,
h4,
h5,
h6,
form,
fieldset {
  margin: 0;
  padding: 0;
}
/* Typography */
a, .link {
  color: #0072bc;
  text-decoration: none;
  display: inline;
  margin-bottom: 1px;
}
a:hover, .link:hover {
    border-bottom: 1px dotted #0072bc;
    margin-bottom: 0;
    cursor: pointer;
}
h1 {
  color: #00AEEF;
  font-weight: normal;
  font-size: 20px;
}
h3 {
  font-size: 16px;
}
h2, .subject {
  font-size: 16px;
  color: black;
}
/* Helpers */
.centered {
  text-align: center;
}
.clear {
  clear: both;
  height: 1px;
  visibility: none;
}
.hidden {
  display: none;
}
.faded {
  color: #666;
}
/* Pagination */
#pagination {
  border: 0;
  margin: 0 0 40px 0;
  padding: 0;
}
#pagination li {
  border: 0;
  margin: 0;
  padding: 0;
  font-size: 11px;
  list-style: none;
  display: inline;
}
#pagination li a {
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}
#pagination li a:hover {
  color: #ff0084;
}
#pagination .previousOff,
#pagination .nextOff {
  color: #666;
  display: block;
  float: left;
  font-weight: bold;
  padding: 3px 4px;
}
#pagination .next a,
#pagination .previous a {
  font-weight: bold;
}
#pagination .active {
  color: #000;
  font-weight: bold;
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}
/* Alerts & Notices */
#msg_notice {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #0a0;
  background: url('../images/icons/ok.png') 10px 50% no-repeat #e0ffe0;
}
#msg_warning, .warning-banner {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #f26522;
  background: url('../images/icons/alert.png') 10px 50% no-repeat #ffffdd;
}
#msg_error {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #a00;
  background: url('../images/icons/error.png') 10px 50% no-repeat #fff0f0;
}
#msg_info { margin: 0; padding: 5px; margin-bottom: 10px; color: #3a87ad; border: 1px solid #bce8f1;  background-color: #d9edf7; }
.warning {
  background: #ffc;
  font-style: italic;
}
.warning strong {
  text-transform: uppercase;
  color: #a00;
  font-style: normal;
}
.error {
  color: #f00;
}
.error input {
  border: 1px solid #f00;
}
.button,
.button:visited {
  background: #222;
  border: none;
  display: inline-block;
  font-size: 16px;
  padding: 4px 16px 4px 16px;
  max-width: 220px;
  text-align: center;
  color: #FFF;
  text-decoration: none;
  border-radius: 5px;
  -moz-border-radius: 5px;
  -webkit-border-radius: 5px;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  -moz-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  -webkit-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  text-shadow: 0 -1px 1px rgba(0, 0, 0, 0.25);
  border-bottom: 1px solid rgba(0, 0, 0, 0.25);
  position: relative;
  cursor: pointer;
  font-family: helvetica, arial, sans-serif;
}
.button:hover {
  background-color: #111;
  color: #fff;
  transform: scale(1.22);
  transition: color 0.3s ease, transform 0.5s cubic-bezier(0.4, 0, 0.5, 1);
}
.button:active {
  top: 1px;
  box-shadow: none;
  -moz-box-shadow: none;
  -webkit-box-shadow: none;
}
.button,
.button:visited,
.green.button,
.green.button:visited {
  background-color: #00AEEF;
}
.green.button:hover {
  background-color: #0060D6;
}
.blue.button,
.blue.button:visited {
  background-color: #00AEEF;
}
.blue.button:hover {
  background-color: #0060D6;
}
body {
  background: url('../images/page_bg.png') top left repeat-x #c8c8c8;
}
#container {
  background: linear-gradient(to bottom, rgba(0, 156, 255, 0.8), rgba(0, 55, 123, 0.8));
  width: 900px;
  Height: 850px;
  margin: 0 auto;
  box-shadow: 0 0 10px rgba(0, 0, 0, 0.5);
  -moz-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
  -webkit-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
}
#header {
  position: Middle;
  height: 125px; /* Increased for breathing room */
  padding: 0 20px;
  background-color: #CDCDCC; /* Dark blue background */
  display: flex;
  align-items: center;
  justify-content: space-between;
  color: black; /* black text if any */
}

#logo {
  height:85px;
}

#header #logo img {
  max-height: 500px;
  width: 450px;
  height: 125px;
  vertical-align: Top;
}

.valign-helper {
  height: 100%;
  display: inline-block;
  vertical-align: middle;
}

/* Optional: add header text or slogan */
#header p {
  width: auto;
  margin: 0;
  padding: 0 20px;
  font-size: 18px;
  font-weight: bold;
  background-color: #d3d3d3; /* Dark blue background */
  color: white;
}
#nav {
  margin: 0 20px;
  padding: 2px 10px;
  height: 20px;
  background: url('../images/nav_bg.png') top left repeat-x;
  border-top: 1px solid #aaa;
 box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  -moz-box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  -webkit-box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  white-space: nowrap;
}
#nav li {
  margin: 0;
  padding: 0;
  list-style: none;
  display: inline;
}
#nav li a {
  display: inline-block;
  width: auto;
  height: 20px;
  line-height: 20px;
  text-align: center;
  padding: 0 10px 0 32px;
  margin-left: 10px;
  color: #000;
  border-radius: 20px;
  -webkit-border-radius: 20px;
  -moz-border-radius: 20px;
  background-position: 10px 50%;
  background-repeat: no-repeat;
}
.rtl #nav li a {
  background-position: right center;
  background-position: calc(100% - 10px) center;
  padding-left: 10px;
  padding-right: 32px;
  margin-right: 10px;
  margin-left: 0;
}
#nav li a.active,
#nav li a:hover {
  background-color: #002A78;
  color: #fff;
}
#nav li a:hover {
  background-color: #ededed;
  color: #0054a6;
  transition: color 0.3s ease, transform 0.5s cubic-bezier(0.4, 0, 0.2, 1);
  transform: scale(1.22);
}
#nav li a.home {
  background-image: url('../images/icons/home.png');
}
#nav li a.kb {
  background-image: url('../images/icons/kb.png');
}
#nav li a.new {
  background-image: url('../images/icons/new.png');
}
#nav li a.status {
  background-image: url('../images/icons/status.png');
}
#nav li a.tickets {
  background-image: url('../images/icons/tix.png');
}
#content {
  padding: 20px 0;
  margin: 0 20px;
  height: auto !important;
  height: 350px;
  min-height: 350px;
}
#footer {
  text-align: center;
  font-size: 11px;
  color: #333;
}
#footer a {
  color: #333;
}
#footer p {
  margin: 10px 0 0 0;
}
#footer #poweredBy {
  display: block;
  width: 126px;
  height: 23px;
  outline: none;
  text-indent: -9999px;
  margin: 0 auto;
  background: url('../images/poweredby.png') top left no-repeat;
  background-size: auto 20px;
}
.front-page-button {
}
.main-content {
  width: 565px;
}
#landing_page #new_ticket {
  margin-top: 40px;
  background: url('../images/new_ticket_icon.png') top left no-repeat;
}
#landing_page #new_ticket,
#landing_page #check_status {
  width: 295px;
  padding-left: 75px;
}
#landing_page #check_status {
  margin-top: 40px;
  background: url('../images/check_status_icon.png') top left no-repeat;
}
#landing_page h1, #landing_page h2, #landing_page h3 {
    margin-bottom: 10px;
}
/* Landing page FAQ not yet implemented. */
#faq {
  clear: both;
  margin: 0;
  padding: 5px;
}
#faq ol {
  font-size: 15px;
  margin-left: 0;
  padding-left: 0;
  border-top: 1px solid #ddd;
}
#faq ol li {
  list-style: none;
  margin: 0;
  padding: 0;
  color: #999;
}
#faq ol li a {
  display: block;
  padding: 5px 0;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  border-bottom: 1px solid #ddd;
  line-height: 16px;
  padding-left: 24px;
  background: url('../images/icons/page.png') 0 50% no-repeat;
}
#faq ol li a:hover {
  background-color: #e9f5ff;
}
#faq .article-meta {
  padding: 5px;
  background: #fafafa;
}
#kb {
  margin: 2px 0;
  padding: 5px;
  overflow: hidden;
}
#kb > li {
  padding: 10px;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  background: url(../images/kb_category_bg.png) bottom left repeat-x;
  border-bottom: 1px solid #ddd;
  display: block;
}
#kb > li h4 span {
  color: #666;
}
#kb > li h4 a {
  font-size: 14px;
}
#kb > li > i {
  display: block;
  width: 32px;
  height: 32px;
  float: left;
  margin-right: 6px;
  background: url(../images/kb_large_folder.png) top left no-repeat;
}
.featured-category {
    margin-top: 10px;
    width: 49.7%;
    display: inline-block;
    box-sizing: border-box;
    vertical-align: top;
}
.category-name {
    display: inline-block;
    font-weight: 400;
    font-size: 120%;
}
.featured-category i {
    color: rgba(0,174,239, 0.8);
    text-shadow: 1px 1px 1px rgba(0, 0, 0, 0.1);
    display: inline-block;
    vertical-align: middle;
}
.article-headline {
    margin-left: 34px;
}
.rtl .article-headline {
    margin-left: 0;
    margin-right: 34px;
}
.article-teaser {
    font-size: 90%;
    line-height: 1.5em;
    height: 3em;
    overflow: hidden;
}
.article-title {
    font-weight: 500;
}
.faq-content .article-title {
    font-size: 17pt;
    margin-top: 15px;
}
#kb-search {
  padding: 10px 0;
  overflow: hidden;
}
#kb-search div {
  clear: both;
  overflow: hidden;
  padding-top: 5px;
}
#kb-search #query {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
}
#kb-search #cid {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
  position: relative;
  top: 2px;
}
#kb-search #topic-id {
  margin: 0;
  display: inline-block;
  float: left;
  width: 410px;
}
#kb-search #searchSubmit {
  margin: 0;
  display: inline-block;
  float: left;
  position: relative;
  top: 2px;
}
#kb-search #breadcrumbs {
  color: #333;
  margin-bottom: 15px;
}
#kb-search #breadcrumbs #breadcrumbs a {
  color: #555;
}
#ticketForm div.clear,
#clientLogin div.clear {
  clear: both;
  padding: 3px 0;
  overflow: hidden;
}
#ticketForm div label,
#clientLogin div label {
  display: block;
}
label.required, span.required {
  font-weight: bold;
}
#ticketForm div label.required,
#clientLogin div label.required {
  text-align: left;
}
#ticketForm div input,
#clientLogin div input,
#ticketForm div textarea,
#clientLogin div textarea {
  width: auto;
  border: 1px solid #aaa;
  background: #fff;
  display: block;
}
#ticketForm div input[type=file],
#clientLogin div input[type=file] {
  border: 0;
}
#ticketForm div select,
#clientLogin div select {
  display: block;
  float: left;
}
#ticketForm div div.captchaRow,
#clientLogin div div.captchaRow {
  line-height: 31px;
}
#ticketForm div div.captchaRow input,
#clientLogin div div.captchaRow input {
  position: relative;
  top: 6px;
}
#ticketForm > table {
    table-layout: fixed;
}
#ticketForm > table td {
    width: 160px;
}
#ticketForm > table td + td {
    width: auto;
}
#ticketForm td textarea,
#clientLogin td textarea,
#ticketForm div textarea,
#clientLogin div textarea {
  width: 600px;
}
#ticketForm td em,
#clientLogin td em,
#ticketForm div em,
#clientLogin div em {
  color: #777;
}
#ticketForm td .captcha,
#clientLogin td .captcha,
#ticketForm div .captcha,
#clientLogin div .captcha {
  width: 88px;
  height: 31px;
  background: #000;
  display: block;
  float: left;
  margin-right: 20px;
}
#ticketForm td label.inline,
#clientLogin td label.inline,
#ticketForm div label.inline,
#clientLogin div label.inline {
  width: auto;
  padding: 0 10px;
}
#ticketForm div.error input,
#clientLogin div.error input {
  border: 1px solid #a00;
}
#ticketForm div.error label,
#clientLogin div.error label {
  color: #a00;
}
#ticketTable th {
  padding-left: 3px;
  font-weight: normal;
  text-align: left;
}
#ticketTable th.required,
#ticketTable td.required {
  font-weight: bold;
  text-align: left;
}
#clientLogin {
    display: block;
  margin-top: 20px;
  padding: 20px;
  border: 1px solid #ccc;
  border-radius: 5px;
  box-shadow: inset 0 1px 2px rgba(0,0,0,0.3);
  background: url('../images/lock.png?1319655200') 95% 50% no-repeat #f6f6f6;
}
.rtl #clientLogin {
    background-position: 5% 50%;
}
#clientLogin .instructions {
    display:table-cell;
    padding-left: 2em;
    padding-right:90px;
}
.rtl #clientLogin .instructions {
    padding-left: 0;
    padding-right:0;
    padding-right: 2em;
    padding-left:90px;
}
#clientLogin p {
  clear: both;
}
#clientLogin strong {
  font-size: 11px;
  color: #d00;
  display: block;
}
#clientLogin #email,
#clientLogin #ticketno {
  margin-right: 0;
}
#clientLogin input[type=text],
#clientLogin input[type=password] {
    padding: 5px;
    border-radius: 4px;
    margin-bottom: 15px;
}
#clientLogin input[type=submit] {
    padding: 3px 10px;
    border-radius: 4px;
}
#reply {
  margin-top: 5px;
  padding: 10px;
  background: #f9f9f9;
  border: 1px solid #ccc;
}
#reply h2 {
  margin-bottom: 10px;
  padding-bottom: 5px;
  border-bottom: 2px dotted rgba(0,0,0,0.1);
}
#reply > table {
  width: auto;
}
#reply table td {
  vertical-align: top;
}
#reply textarea {
  width: 628px !important;
}
#reply input[type=text],
#reply #response_options textarea {
  border: 1px solid #aaa;
  background: #fff;
}
/* Ticket icons */
.Icon {
  width: auto;
  padding-left: 20px;
  background-position: top left;
  background-repeat: no-repeat;
  color: #006699;
  text-decoration: none;
}
.Icon.Ticket {
  background-image: url('../images/icons/ticket.gif');
}
.Icon.webTicket {
  background-image: url('../images/icons/ticket_source_web.gif');
}
.Icon.emailTicket {
  background-image: url('../images/icons/ticket_source_email.gif');
}
.Icon.phoneTicket {
  background-image: url('../images/icons/ticket_source_phone.gif');
}
.Icon.otherTicket, .Icon.apiTicket  {
  background-image: url('../images/icons/ticket_source_other.gif');
}

.Icon.attachment {
  background-image: url('../images/icons/attachment.gif');
}
.Icon.file {
  background-image: url('../images/icons/attachment.gif');
}
.Icon.refresh {
  background-image: url('../images/icons/refresh.gif');
}
.Icon.thread {
  font-weight: bold;
  font-size: 1em;
  background-image: url('../images/icons/thread.gif?1319556657');
}
#ticketTable {
  border: 1px solid #aaa;
  border-left: none;
  border-bottom: none;
}
#ticketTable caption {
  padding: 5px;
  text-align: left;
  color: #000;
  background: #ddd;
  border: 1px solid #aaa;
  border-bottom: none;
  font-weight: bold;
}
#ticketTable th {
  height: 24px;
  line-height: 24px;
  background: #e1f2ff;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
  padding: 0 5px;
}
#ticketTable th a {
  color: #000;
}
#ticketTable td {
  padding: 3px 5px;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
}
#ticketTable tr.alt td {
  background: #f9f9f9;
}
i.refresh {
  color: #0a0;
  font-size: 80%;
  vertical-align: middle;
}
.states small {
    font-size: 70%;
}
.active.state {
    font-weight: bold;
}
.search.well {
    padding: 10px;
    background-color: rgba(0,0,0,0.05);
    margin-bottom: 10px;
    margin-top: -15px;
}
.infoTable {
  background: #F4FAFF;
}
.infoTable th {
  text-align: left;
  padding: 3px 8px;
}
.action-button {
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  -webkit-background-clip: padding-box;
  -moz-background-clip: padding;
  background-clip: padding-box;
  color: #777 !important;
  display: inline-block;
  border: 1px solid #aaa;
  cursor: pointer;
  font-size: 11px;
  overflow: hidden;
  background-color: #dddddd;
  background-image: -webkit-gradient(linear, left top, left bottom, color-stop(0%, #efefef), color-stop(100% #dddddd));
  background-image: -webkit-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -moz-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -ms-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -o-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: linear-gradient(top, #efefef 0%, #dddddd 100%);
  padding: 0 5px;
  text-decoration: none;
  line-height:18px;
  margin-left:5px;
}
.action-button span,
.action-button a {
  color: #777 !important;
  display: inline-block;
  float: left;
}
.action-button a {
  color: #777;
  text-decoration: none;
}
table.padded tr > td,
table.padded tr > th {
  height: 20px;
  padding-bottom: 5px;
}

.external-auth + .external-auth {
    margin-top: 4px;
}

a.external-sign-in {
    text-decoration: none;
}
.external-auth-box {
    vertical-align: middle;
    border-radius: 4px;
    border: 1px solid #777;
}
.external-auth-icon {
    display: inline-block;
    color: #333;
    width: 30px;
    padding: 5px 10px;
    border-right: 1px solid #ddd;
}
.external-auth-name {
    color: #333;
    width: 100px;
    padding: 5px 10px;
    line-height:30px;
    font-size: 11pt;
}
img.sign-in-image {
    border: none;
    max-height: 40px;
    max-width: 200px;
    width: auto;
    height: auto;
}
.login-box {
    width:40%;
    display:table-cell;
    box-shadow: 12px 0 15px -15px rgba(0,0,0,0.4);
    padding:15px;
}
.rtl .login-box {
    box-shadow: -12px 0 15px -15px rgba(0,0,0,0.4);
}
.flush-right {
    text-align: right;
    font-size: 14px;
    color: #fff;
    padding: 10px 0;
}
.flush-right a {
    color: #000;
    text-decoration: None;
}
.flush-right a:hover {
    text-decoration: None;
}
.flush-right p {
    color: #000 !important; 
    text-decoration: None;
}

.flush-left {
    text-align: left;
}

.sidebar {
    margin-bottom: 20px;
    margin-left: 20px;
    width: 215px;
}
.rtl .sidebar {
    margin-left: 0;
    margin-right: 20px;
}
.sidebar .content {
    padding: 10px; border: 1px solid #C8DDFA; background: #F7FBFE;
}
.sidebar .content:empty {
    display: none;
}

.sidebar section .header {
    font-weight: bold;
    margin-bottom: 0.3em;
}
.sidebar section + section {
    margin-top: 15px;
}
.search-form {
    padding-top: 12px;
}
.searchbar .search,
.search-form .search {
    display: inline-block;
    width: 400px;
    border-radius: 5px;
    border: 1px solid #ccc;
    padding: 5px 10px;
    box-shadow: inset 0 1px 1px rgba(0,0,0,.075);
}

.searchbar .search {
    width: 100%;
    box-sizing: border-box;
    margin-bottom: 10px;
}
.bleed {
    margin: 0 !important;
    padding: 0 !important;
}
.row {
}
.span4 {
    display: inline-block;
    width: 29.5%;
    margin: 0 1%;
    vertical-align: top;
}
.span8 {
    display: inline-block;
    width: 66.0%;
    margin: 0 1%;
    vertical-align: top;
}
.truncate {
    display: inline-block;
    width: auto;
    max-width: 100%;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    vertical-align: bottom;
}
.image-hover a.action-button:hover,
.image-hover a.action-button {
    color: initial !important;
    text-decoration: none;
}
table.custom-data {
    margin-top: 10px;
}
table.custom-data th {
    width: 25%;
}
table.custom-data th {
    background-color: #F4FAFF;
    padding: 3px 8px;
}
table .headline,
table.custom-data .headline {
    border-bottom: 2px solid #ddd;
    border-bottom: 2px solid rgba(0,0,0,0.15);
    font-weight: bold;
    background-color: white;
}
#ticketInfo h1 {
    padding-bottom: 10px;
    margin-bottom: 5px;
    border-bottom: 2px dotted rgba(0, 0, 0, 0.15);
}
#ticketInfo h1 small {
    font-weight: normal;
}
.thread-entry {
    margin-bottom: 15px;
}
.thread-entry.avatar {
    margin-left: 60px;
}
.thread-entry.response.avatar {
    margin-right: 60px;
    margin-left: 0;
}
.thread-entry > .avatar {
    margin-left: -60px;
    display:inline-block;
    width:48px;
    height:auto;
    border-radius: 5px;
}
.thread-entry.response > .avatar {
    margin-left: initial;
    margin-right: -60px;
}
img.avatar {
    border-radius: inherit;
}
.avatar > img.avatar {
    width: 100%;
    height: auto;
}
.thread-entry .header {
    padding: 8px 0.9em;
    border: 1px solid #ccc;
    border-color: rgba(0,0,0,0.2);
    border-radius: 5px 5px 0 0;
}
.thread-entry.avatar .header:before {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 8px solid transparent;
  border-bottom: 8px solid transparent;
  border-left: 8px solid #b0b0b0;
  display: inline-block;
}
.thread-entry.avatar .header:after {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 7px solid transparent;
  border-bottom: 7px solid transparent;
  display: inline-block;
  margin-top: 1px;
}

.thread-entry.avatar .header {
    position: relative;
}

.thread-entry.response .header {
    background:#dddddd;
}
.thread-entry.avatar.response .header:after {
    border-left: 7px solid #01BBFF;
    margin-right: 1px;
}

.thread-entry.message .header {
    background:#C3D9FF;
}
.thread-entry.avatar.message .header:before {
    top: 7px;
    left: -8px;
    right: initial;
    border-left: none;
    border-right: 8px solid #CCC;
}
.thread-entry.avatar.message .header:before {
    border-right-color: #9cadcc;
}
.thread-entry.avatar.message .header:after {
    top: 7px;
    left: -8px;
    right: initial;
    border-left: none;
    border-right: 7px solid #c3d9ff;
    margin-left: 1px;
}

.thread-entry .header .title {
    max-width: 500px;
    vertical-align: bottom;
    display: inline-block;
    margin-left: 15px;
}

.thread-entry .thread-body {
    border: 1px solid #01BBFF;
    border-top: none;
    border-bottom:2px solid #aaa;
    border-radius: 0 0 5px 5px;
}
.thread-body .attachments {
  background-color: ##003453;
  margin: 0 -0.9em;
  position: relative;
  top: 0.9em;
  padding: 0.3em 0.9em;
  border-top: 1px dotted #ccc;
  border-top-color: rgba(0,0,0,0.2);
  border-radius: 0 0 6px 6px;
}
.thread-body .attachments .filesize {
  margin-left: 0.5em;
}
.thread-body .attachments a,
.thread-body .attachments a:hover {
  text-decoration: none;
}
.thread-body .attachment-info {
    margin-right: 10px;
    display: inline-block;
    width: 48%;
}
.thread-body .attachment-info .filename {
  max-width: 80%;
  max-width: calc(100% - 70px);
}
.label {
  font-size: 11px;
  padding: 1px 4px;
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  font-weight: bold;
  line-height: 14px;
  color: #ffffff;
  vertical-align: baseline;
  white-space: nowrap;
  text-shadow: 0 -1px 0 rgba(0, 0, 0, 0.25);
  background-color: #999999;
}
.label-bare {
  background-color: transparent;
  background-color: rgba(0,0,0,0);
  border: 1px solid #999999;
  color: #999999;
  text-shadow: none;
}
.thread-event {
    padding: 0px 2px 15px;
    margin-left: 60px;
}
.type-icon {
    border-radius: 8px;
    background-color: #f4f4f4;
    padding: 4px 6px;
    margin-right: 5px;
    text-align: center;
    display: inline-block;
    font-size: 1.1em;
    border: 1px solid #eee;
    vertical-align: top;
}
.type-icon.dark {
    border-color: #666;
    background-color: #949494;
}
.thread-event img.avatar {
    vertical-align: middle;
    border-radius: 3px;
    width: auto;
    max-height: 24px;
    margin: -3px 3px 0;
}
.thread-event .description {
    margin-left: -30px;
    padding-top: 6px;
    padding-left: 30px;
    display: inline-block;
    width: 642px;
    width: calc(100% - 95px);
    line-height: 1.4em;
}
.thread-event .type-icon {
  position:relative;
}
.thread-event .type-icon::after {
  content: "";
  border: 16px solid white;
  position: absolute;
  top: -3px;
  bottom: 0;
  left: -3px;
  right: 0;
  z-index: -1;
}
.thread-entry::after {
  content: "";
  border-bottom: 2px solid white;
  display: block;
}

.thread-entry::before {
  content: "";
  display: block;
  border-top: 2px solid white;
}

#ticketThread::before {
  border-left: 2px dotted #ddd;
  border-bottom-color: rgba(0,0,0,0.1);
  position: absolute;
  margin-left: 74px;
  z-index: -1;
  content: "";
  top: 0;
  bottom: 0;
  right: 0;
  left: 0;
}

#ticketThread {
  z-index: 0;
  position: relative;
  border-bottom: 2px solid #ddd;
  border-bottom-color: rgba(0,0,0,0.1);
}

.freetext-files {
  padding: 10px;
  margin-top: 10px;
  border: 1px dotted #ddd;
  border-radius: 4px;
  background-color: #05CBFF;
}

.freetext-files .file {
  margin-right: 10px;
  display: inline-block;
  width: 48%;
  padding-top: 0.2em;
}

/* Target just the nav bar container and the nav itself */
#content > ul.flush-left,
#content > ul.flush-left > li,
#content > ul.flush-left > li > a {
    background-color: #05CBFF !important;
}

/* Remove padding/margin to avoid visual gaps */
#content > ul.flush-left {
    padding: 0;
    margin: 0;
    list-style: none;
    display: flex;
    border-radius: 0;
    border: none;
}

/* Nav links styling */
#content > ul.flush-left > li > a {
    display: inline-block;
    padding: 12px 20px;
    color: #05CBFF !important;
    text-decoration: none;
    font-weight: 500;
}

/* Hover effect */
#content > ul.flush-left > li > a:hover {
    background-color: #05CBFF !important;
    color: #05CBFF !important;
}

/* Active link */
#content > ul.flush-left > li > a.active {
    font-weight: bold;
    color: ##05CBFF !important;
    border-bottom: 2px solid #00ffcc;
}
/* Reset backgrounds up to #content for nav and parents */
#content > * {
    background: transparent !important;
}

#content > ul#nav.flush-left {
    background-color: #1a1a1a !important;
    padding: 0;
    margin: 0;
    display: flex;
    list-style: none;
    border-radius: 0;
    border: none;
}

#content > ul#nav.flush-left > li > a {
    color: #fff !important;
    padding: 12px 20px;
    display: inline-block;
    text-decoration: none;
    font-weight: 500;
}

#content > ul#nav.flush-left > li > a:hover {
    background-color: #333 !important;
    color: #0ff !important;
}

#content > ul#nav.flush-left > li > a.active {
    font-weight: bold;
    color: #0ff !important;
    border-bottom: 2px solid #0ff;
}
/* Make all text on open.php white */
body#open *,
body.page-open *,
#content.open *,
#ticketForm *,
#content input,
#content select,
#content textarea,
#content label,
#content legend,
#content h1, #content h2, #content h3, #content h4, #content h5 {
    color: white !important;
}
body#open *,
body.page-open *,
#content.open *,
#ticketForm *,
#content label,
#content legend,
#content h1, #content h2, #content h3, #content h4, #content h5 {
    color: white !important;
}

/* Restore black color just for inputs and fields */
#ticketForm input,
#ticketForm textarea,
#ticketForm select,
#ticketForm option {
    color: black !important;
    background-color: white !important;
    border: 1px solid #ccc !important;
    caret-color: black !important;
}


/* Make dropdown text black and preserve background */
#ticketForm select,
#ticketForm option {
    color: black !important;
    background-color: white !important;
}

/* Make all button text black and background white */
#ticketForm input[type="submit"],
#ticketForm input[type="button"],
#ticketForm input[type="reset"],
#ticketForm button {
    color: black !important;
    background-color: white !important;
}
/* Make the intro/instruction text white */
#content .instructions,
#content p,
#content .intro,
#ticketForm + p {
    color: white !important;
}
/* Force all links on view.php to be very dark blue */
body#view a,
body#view #content a,
body#view .thread-entry a,
body#view table a {
    color: #000516 !important;
    fill: #000516 !important; /* For SVG or icons if any */
}
body#view a {
    color: #000516 !important;
}
a, .link {
    color: #bae4ff;
    text-decoration: none;
    display: inline;
    margin-bottom: 1px;
}
.pull-right.flush-right p {
    transition: color 0.3s ease;
    #background-color: #CECECD !important;
    font-size: 24px !important;
    font-weight: bold !important;
    display: inline-block;
}
.pull-right.flush-right a:hover {
    
    color: #FFF !important;
    text-decoration: none; /* optional, to emphasize hover */
    transform: scale(1.05);
    cursor: pointer; /* makes it clear it's clickable */
}
.pull-right.flush-right p {
    background-color: #CECECD !important;
    font-size: 24px !important;
    font-weight: bold !important;
    display: inline-block;
}

.pull-right.flush-right a {
    display: inline-block; /* important for transform */
    transition: color 0.3s ease, transform 0.2s ease;
}

.pull-right.flush-right a:hover {
    color: #0060D6 !important;
    text-decoration: none;
    transform: scale(1.05);
    cursor: pointer;
}
input,
select,
textarea {
  color: #000 !important; /* makes text black */
  background-color: #fff !important; /* optional: white background */
}
input,
textarea,
select {
  color: #000 !important;
  background-color: #fff !important;
}
input[type="text"],
input[type="email"],
input[type="password"],
input[type="tel"],
input[type="number"],
textarea,
select {
  color: #000 !important;
  background-color: #fff !important;
  border: 1px solid #ccc !important;
  caret-color: #000 !important; /* ensures cursor is visible */
}

input::placeholder,
textarea::placeholder {
  color: #666 !important;
}
a.manual {
    display: inline-block; /* needed for transform to work */
    color: #bae4ff; /* default color */
    transition: color 0.3s ease, transform 0.2s ease;
    text-decoration: underline;
    
}

a.manual:hover {
    color: #0060D6 !important;  /* or any blue shade you want */
    transform: scale(1.05);
    cursor: pointer;
}
.login-box {
    box-shadow: none !important;
    -webkit-box-shadow: none !important;
    -moz-box-shadow: none !important;
}
.guest-box {
    background-color: #f0f0f0; /* light gray background */
    border-radius: 12px;
    padding: 10px 16px;
    display: inline-block;
    box-shadow: 0 2px 6px rgba(0, 0, 0, 0.1); /* subtle shadow */
    margin-top: 10px;
    margin-right: 10px;
}

.guest-box p {
    margin: 0;
    font-size: 18px;
    font-weight: bold;
    color: #000;
}

.guest-box a {
    color: #0060D6;
    text-decoration: none;
    transition: color 0.3s ease, transform 0.2s ease;
}

.guest-box a:hover {
    color: #0040a0;
    transform: scale(1.05);
    cursor: pointer;
}
.guest-box {
  background-color: #f0f0f0;
  border-radius: 12px;
  padding: 10px 16px;
  display: inline-block;
  box-shadow: 0 2px 6px rgba(0, 0, 0, 0.1);
  margin-top: 10px;
  margin-right: 10px;
}

.guest-box p {
  margin: 0;
  font-size: 18px;
  font-weight: bold;
  color: #000;
}

.guest-box a {
  color: #0060D6;
  text-decoration: none;
  transition: color 0.3s ease, transform 0.2s ease;
}

.guest-box a:hover {
  color: #0040a0;
  transform: scale(1.05);
  cursor: pointer;
}
/* Ensure dropdown is positioned absolutely relative to nearest positioned ancestor */
.customQ-dropdown {
  position: absolute !important;
  top: 100%; /* position right below the menu item */
  left: 0;
  background: white; /* or whatever background you want */
  border: 1px solid #ccc;
  box-shadow: 0 3px 6px rgba(0,0,0,0.2);
  z-index: 9999 !important; /* put it on top */
  max-height: 300px; /* limit max height */
  overflow-y: auto; /* enable vertical scroll if too tall */
  width: 220px; /* fixed width or adjust as needed */
  display: none; /* hide by default */
}

/* Show dropdown on hover or active */
.top-queue.item:hover > .customQ-dropdown,
.top-queue.item.active > .customQ-dropdown {
  display: block;
}

/* Prevent parent containers from clipping dropdown */
#sub_nav, #sub_nav > li, #sub_nav > li > a {
  position: relative; /* so dropdown absolute is relative to the li */
  overflow: visible !important;
}

/* Optional: style scroll bar inside dropdown */
.customQ-dropdown .scroll-height {
  max-height: 260px;
  overflow-y: auto;
}
input[type="text"],
input[type="email"],
input[type="password"],
textarea,
select {
    color: #000 !important; /* Change to #fff if using a dark background */
    background-color: #ffffff !important; /* Optional: ensures readability */
}

input::placeholder,
textarea::placeholder {
    color: #666 !important; /* Lighter than main text */
}
form input,
form textarea,
form select {
    color: #000 !important;
    background-color: #fff !important;
}
body * input,
body * textarea,
body * select {
    color: #000 !important;
    background-color: #fff !important;
    border: 1px solid #ccc !important;
}

body * input::placeholder,
body * textarea::placeholder {
    color: #666 !important;
}
#registration-form input,
#registration-form textarea,
#registration-form select {
    color: #000 !important;
    background-color: #fff !important;
    border: 1px solid #ccc !important;
}

#registration-form input::placeholder,
#registration-form textarea::placeholder {
    color: #666 !important;
}
/* Force normal black text and white background for registration inputs */
#registration-form input,
#registration-form textarea,
#registration-form select {
    color: #000 !important;
    background-color: #fff !important;
    -webkit-text-fill-color: #000 !important;
    border: 1px solid #ccc !important;
}

#registration-form input::placeholder,
#registration-form textarea::placeholder {
    color: #666 !important;
}
input, textarea, select {
    color: #000 !important;               /* text color black */
    background-color: #fff !important;    /* white background */
    -webkit-text-fill-color: #000 !important; /* forces WebKit-based browsers */
    opacity: 1 !important;                /* ensure fully opaque */
    caret-color: #000 !important;         /* caret (cursor) black */
    text-shadow: none !important;         /* remove any text shadows */
}
td[width="180"] {
    color: #fff !important;
}
.timezone-dropdown,
.timezone-dropdown select,
.timezone-dropdown option {
  color: #000 !important;
  background-color: #fff !important; /* optional, ensures white background */
}
/* For normal select dropdown */
.timezone-dropdown,
.timezone-dropdown select,
.timezone-dropdown select option {
  color: #000 !important;
  background-color: #fff !important;
}

/* For custom dropdown divs and spans inside */
.timezone-dropdown * {
  color: #000 !important;
  background-color: #fff !important;
}

/* Sometimes dropdown items are li elements */
.timezone-dropdown li {
  color: #000 !important;
  background-color: #fff !important;
}
/* Force black text and white background for all input, textarea, select and option elements */
body input,
body textarea,
body select,
body select option,
.timezone-dropdown,
.timezone-dropdown * {
    color: #000 !important;
    background-color: #fff !important;
}

/* Just in case placeholders are white */
body input::placeholder,
body textarea::placeholder {
    color: #666 !important;
}
img[alt="Sebago Tech Support"] {
    display: block !important;
    margin: -60px auto 20px auto !important; /* adjust -60px as needed */
    max-width: 400px; /* optional: resize */
    height: auto;
}
/* Move and center the Sebago logo */
img[alt="Your Company"] {
    display: block !important;
    margin: 10px auto 0 auto !important; /* top auto bottom auto = centered */
    max-height: 120px !important;        /* smaller, cleaner */
    position: relative;
    top: -110px; /* adjust upward (negative moves up) */
}